Customer Experience Consultants

We are a team that asses, tests and provides feedback on a company’s service.

We go undercover to investigate an organization’s service.

What We Provide

Customer Experience Testing

We provide confidential and undercover tests tailored to your requirements.

Results

We provide a customer experience portfolio in a digital and hard copy format.

Evidence

We provide visual and audio evidence of customer interactions.

Optimising Every Step of Your Customer Experience

Understand the Full Customer Journey

We map out the customer journey to reveal how people interact with your company at every touchpoint. Through usability testing, we assess how intuitive and user-friendly your services are. We also collect and interpret data from multiple sources to uncover behavioural patterns and trends

Identify Pain Points and Opportunities

By reviewing customer feedback, we identify the moments that cause frustration or reduce loyalty. This helps you focus on areas that need improvement.

See (and Hear) It for Yourself

We bring the customer experience to life through compelling visual and audio evidence, giving you a fresh, real-world perspective on how your organisation is truly perceived.

Create Meaningful Improvements

We turn insights into action by developing strategies to resolve key issues and elevate the customer experience. Collaborating with your teams, we ensure our recommendations are realistic, aligned, and effectively implemented.

Introduction

We set up a meeting to discuss the project and identify your goals & objectives.
Quotation

We send you a quotation for your approval based on what you require and what we can provide.
Test Implementation

We finalize the customer experience test and implement the strategy.
Results & Conclusion

We share the results and feedback of the test and provide you with valuable insights.

Industries We Cater For

Entertainment

Hospitality

Food & Beverage

Transportation

Financial Sector

Education & Training

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